Refund policy
The rule
The products are digital files stamped with your organisation's name, so payments are not refunded after the files have been downloaded.
Defective files
If a file has a defect that prevents its use (it does not open, or content described on the kit page is missing), we replace it with a working copy. If it cannot be fixed, we refund the payment.
Before download
If you have not downloaded the files yet, contact us to request cancellation. [Conditions and time limit after legal review]
How to ask
Write to [email protected] with your order number and a description of the problem.